Terms & Conditions
1. Orders through the webshop
Orders placed through the webshop are custom-made, so materials required to craft the piece are procured immediately to ensure the 4 to 8-week delivery timeframe. Consequently, once your order is submitted, cancellation is not possible.
The production time is 4 to 8 weeks from the moment we receive your ashes or hair strand—and, if applicable, your ring size. If you choose to have your jewelry engraved, please allow an additional 3 weeks for production.
2. Right of withdrawal
The right of withdrawal does not apply to memorial or made-to-measure jewelry. Such pieces cannot be returned or exchanged.
3. Quotes for bespoke commissions
After discussing your custom commission, you will receive a price quote either during your visit or afterward by email. This quote remains valid for two weeks. Upon acceptance, an invoice will be sent for a 10% deposit of the agreed price. All amounts include 21% VAT.
4. Payments
In the webshop, payments can be made using iDEAL, PayPal, Bancontact, or credit card.
5. Shipping
Please send ashes or hair strands securely sealed in a bag. If you request shipment of the finished piece, it will be sent registered and insured via PostNL. You may also collect your item at the atelier. Luyendyk Jewelry is not responsible for theft or loss during PostNL shipping.
6. Delivery times
Delivery times vary per item due to different techniques and curing processes. Some jewelry may be completed faster than others. If your piece is intended as a gift or you need it by a specific date, please inquire about lead times when ordering.
7. Exchanges and returns
Because these are personalized, made-to-order pieces, they cannot be returned or exchanged. If you’re not satisfied with your custom jewelry, please inform me within two weeks so we can explore adjustments together. Any changes may incur costs, which will be communicated in advance.
I produce rings according to the size specified at ordering. If the ring is made correctly but does not fit, any resizing costs are your responsibility.
No guarantee is offered regarding the texture, color, or pattern of embedded ashes or hair, as these are natural materials. Variations are inherent and expected. Website samples are for illustrative purposes only. Each design is created to make the best possible composition using your materials and engravings. Due to the nature of working with organic substances and creative decisions involved, exact outcomes cannot be predetermined. If the finished piece does not meet expectations, additional adjustment costs may apply.
All items that are altered in size or specially designed and manufactured for you are custom-made and cannot be returned or refunded.
Situations not covered by these terms will be handled in the spirit of these conditions.
8. Warranty
Luyendyk Jewelry memorial pieces are crafted to the highest standards. If an issue arises, please contact me immediately via email or phone to find a solution. I will inform you in advance of any costs if the situation is not covered under warranty.
You may report defects up to two weeks after receipt. After that, I will assume the item has been worn, and any necessary modifications will incur a fee.
A 12-month warranty covers material or manufacturing defects. However, Luyendyk Jewelry reserves the right to charge for repairs if the item has been damaged due to improper handling. If you request repairs or alterations, return shipping cost is your responsibility. Wear and tear is excluded from warranty.
9. Force majeure
If Luyendyk Jewelry is unable to deliver due to force majeure, I am not liable for any resulting loss. Force majeure encompasses any circumstance beyond my control—even if anticipated at the time of agreement—that prevents me from fulfilling the order. I will keep you informed if delays occur or alternative arrangements are needed.
I will treat entrusted materials (ashes, hair strands, etc.) with utmost care. However, I cannot be held liable for damage or loss due to force majeure, including theft, burglary, or shipping loss.
10. Intellectual property
All designs, drawings, calculations, descriptions, photos, models, and other materials provided or created by Luyendyk Jewelry remain its intellectual property. Reproduction or public disclosure without prior permission is prohibited.