Shipping policy

Returns
All pieces from Luyendyk Jewelry are personalized and custom-made. As such, they are not eligible for return or exchange.

Shipping Information
Your Luyendyk Jewelry items are handled with the highest care throughout the shipping process. You may also opt to collect your piece directly from the atelier. If you wish to send memorial material like ashes, you can do so by mail or deliver it in person to the atelier.

All orders require a signature upon delivery. Each package is insured for the value of the jewelry and sent in discreet packaging to protect your privacy and reduce the risk of theft.

Please note that once your order is placed, a production period of about 4 - 8 weeks is required to craft and prepare your custom-made item for shipment. If you choose to have your jewelry engraved, please allow an additional 3 weeks for production. You will receive a confirmation email containing tracking information as soon as your order is dispatched.

Import duties, taxes, and charges are not included in the item price or shipping cost. Check your country's customs office to determine what these additional costs will be prior to purchase/ delivery.

If you experience any issues or have questions regarding your order, please send an email to info@luyendykjewelry.com.