Shipping policy

Returns
All pieces from Luyendyk Jewelry are personalized and custom-made. As such, they are not eligible for returns or exchange. Also, the wholesale collection is excluded from returns or exchange.

Shipping Information
Your Luyendyk Jewelry items are handled with the highest care throughout the shipping process. You may also opt to collect your piece directly from the atelier. If you wish to send memorial material like ashes, you can do so by mail or deliver it in person to the atelier.

All orders require a signature upon delivery. Each package is insured for the value of the jewelry and sent in discreet packaging to protect your privacy and reduce the risk of theft.

Please note that once your order is placed, a production period of about 4 - 8 weeks is required to craft and prepare your custom-made item for shipment. If you choose to have your jewelry engraved, please allow an additional 3 weeks for production. You will receive a confirmation email containing tracking information as soon as your order is dispatched.

Import duties, taxes, and charges are not included in the item price or shipping cost. Check your country's customs office to determine what these additional costs will be prior to purchase/ delivery.

If you experience any issues or have questions regarding your order, please send an email to info@luyendykjewelry.com

Shipping in the Netherlands

All orders including memorial jewelry from the Netherlands and Belgium include a complimentary memorial material shipping kit, along with a registered return label featuring Track & Trace. Your custom piece of jewelry will be delivered as a registered parcel and requires a signature upon receipt.

For the insured shipping of your jewelry, the memorial material kit, and the registered two-way shipping service, a flat fee of €14.95 applies within the Netherlands.

Shipping partner: PostNL

Shipping in Belgium

All orders including memorial jewelry from the Netherlands and Belgium include a complimentary memorial material shipping kit with a return label. Your custom piece of jewelry will be shipped as a registered parcel and will require a signature upon delivery.

For the secure registered shipping of your jewelry, the memorial material kit, and the two-way shipment, a fee of €19.95 applies within Belgium.

Shipping partner: PostNL.

Shipping in Europe

For orders including memorial jewelry within Europe, a shipping fee of €19.95 applies, excluding the memorial material shipping kit. For EU orders outside the Netherlands and Belgium, you will need to send your memorial material to me yourself. After purchasing your jewelry, I will provide detailed instructions on how and where to ship your memorial material.

Any customs duties and taxes imposed by local authorities are the responsibility of the customer.

Shipping outside of Europe

For orders outside of Europe, a flat shipping fee of €29.95 applies, excluding the memorial material shipping kit. You will be responsible for sending your memorial material to me. After purchasing your jewelry, I will provide clear instructions on how and where to ship your memorial material.

Please note that any customs duties, taxes, or import regulations are the responsibility of the customer.