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Jewelry from Luyendyk Jewelry carries a 12‑month warranty covering material or manufacturing defects.

This warranty applies to any production flaws, whether in the materials or workmanship, for twelve months from the date the item was delivered by Luyendyk Jewelry and is subject to applicable law.

This coverage does not include lost items, scratches, damage from accidents (such as bent rings or broken chains), misuse, neglect, improper use or storage, unauthorized modifications (including resizing or repairs by third parties), normal wear and tear, or damage resulting from fire, water, or natural disasters like earthquakes.

If repair is needed, please contact info@luyendykjewelry.com. I will promptly provide a quote for the required repairs, along with return shipping labels and instructions.

Returns
All pieces from Luyendyk Jewelry are personalized and custom-made. As such, they are not eligible for return or exchange.

Shipping Information
Your Luyendyk Jewelry items are handled with the highest care throughout the shipping process. You may also opt to collect your piece directly from the atelier. If you wish to send memorial material like ashes, you can do so by mail or deliver it in person to the atelier.

All orders require a signature upon delivery. Each package is insured for the value of the jewelry and sent in discreet packaging to protect your privacy and reduce the risk of theft.

Please note that once your order is placed, a production period of about 4 - 8 weeks is required to craft and prepare your custom-made item for shipment. You will receive a confirmation email containing tracking information as soon as your order is dispatched.

Import duties, taxes, and charges are not included in the item price or shipping cost. Check your country's customs office to determine what these additional costs will be prior to purchase/ delivery.

If you experience any issues or have questions regarding your order, please send an email to info@luyendykjewelry.com.

Every piece is made-to-order and therefore cannot be returned or exchanged. Please choose your ring size carefully, as resizing a finished ring is not covered under the warranty.

With every order, you’ll receive a prepaid postage envelope to send ashes, hair, fur, breast milk, or other memorial material. This envelope is shipped via PostNL within 5 business days of your order being placed. Upon receipt, please return it within two weeks so that your order can proceed on schedule.

Once your envelope has arrived, I begin crafting your custom jewelry. Production time typically ranges from four to eight weeks before the piece is ready to ship. You’ll receive an email confirmation with tracking details when your order is on its way. Any unused memorial material—ashes, milk, fur, etc.—will be returned safely along with your completed jewelry.

For more information, please consult the FAQ section or feel free to reach out directly with any questions.