Old English Initial Memorial Charm

Jewelry from Luyendyk Jewelry carries a 12‑month warranty covering material or manufacturing defects.

This warranty applies to any production flaws, whether in the materials or workmanship, for twelve months from the date the item was delivered by Luyendyk Jewelry and is subject to applicable law.

This coverage does not include lost items, scratches, damage from accidents (such as bent rings or broken chains), misuse, neglect, improper use or storage, unauthorized modifications (including resizing or repairs by third parties), normal wear and tear, or damage resulting from fire, water, or natural disasters like earthquakes.

If repair is needed, please contact info@luyendykjewelry.com. I will promptly provide a quote for the required repairs, along with return shipping labels and instructions.

Returns
All pieces from Luyendyk Jewelry are personalized and custom-made. As such, they are not eligible for returns or exchange. Also, the wholesale collection is excluded from returns or exchange.

Shipping Information
Your Luyendyk Jewelry items are handled with the highest care throughout the shipping process. You may also opt to collect your piece directly from the atelier. If you wish to send memorial material like ashes, you can do so by mail or deliver it in person to the atelier.

All orders require a signature upon delivery. Each package is insured for the value of the jewelry and sent in discreet packaging to protect your privacy and reduce the risk of theft.

Please note that once your order is placed, a production period of about 4 - 8 weeks is required to craft and prepare your custom-made item for shipment. If you choose to have your jewelry engraved, please allow an additional 3 weeks for production. You will receive a confirmation email containing tracking information as soon as your order is dispatched.

Import duties, taxes, and charges are not included in the item price or shipping cost. Check your country's customs office to determine what these additional costs will be prior to purchase/ delivery.

If you experience any issues or have questions regarding your order, please send an email to info@luyendykjewelry.com

Shipping in the Netherlands

All orders including memorial jewelry from the Netherlands and Belgium include a complimentary memorial material shipping kit, along with a registered return label featuring Track & Trace. Your custom piece of jewelry will be delivered as a registered parcel and requires a signature upon receipt.

For the insured shipping of your jewelry, the memorial material kit, and the registered two-way shipping service, a flat fee of €14.95 applies within the Netherlands.

Shipping partner: PostNL

Shipping in Belgium

All orders including memorial jewelry from the Netherlands and Belgium include a complimentary memorial material shipping kit with a return label. Your custom piece of jewelry will be shipped as a registered parcel and will require a signature upon delivery.

For the secure registered shipping of your jewelry, the memorial material kit, and the two-way shipment, a fee of €19.95 applies within Belgium.

Shipping partner: PostNL.

Shipping in Europe

For orders including memorial jewelry within Europe, a shipping fee of €19.95 applies, excluding the memorial material shipping kit. For EU orders outside the Netherlands and Belgium, you will need to send your memorial material to me yourself. After purchasing your jewelry, I will provide detailed instructions on how and where to ship your memorial material.

Any customs duties and taxes imposed by local authorities are the responsibility of the customer.

Shipping outside of Europe

For orders outside of Europe, a flat shipping fee of €29.95 applies, excluding the memorial material shipping kit. You will be responsible for sending your memorial material to me. After purchasing your jewelry, I will provide clear instructions on how and where to ship your memorial material.

Please note that any customs duties, taxes, or import regulations are the responsibility of the customer.

Every memorial piece is made-to-order and therefore cannot be returned or exchanged. Also, wholesale items are excluded from returning or exchanging. Please choose your ring size carefully, as resizing a finished ring is not covered under the warranty.

With every memorial order in the Netherlands and Belgium, you’ll receive a prepaid postage envelope to send ashes, hair, fur, breast milk, or other memorial material. This envelope is shipped via PostNL within 5 business days of your order being placed. Upon receipt, please return it within two weeks so that your order can proceed on schedule.  For memorial orders outside the Netherlands and Belgium, you will need to send your memorial material to me yourself. After purchasing your jewelry, I will provide detailed instructions on how and where to ship your memorial material.

Once your envelope has arrived, I begin crafting your custom jewelry. Production time typically ranges from 4-8 weeks before the piece is ready to ship. If you choose to have your jewelry engraved, please allow an additional 3 weeks for production. You’ll receive an email confirmation with tracking details when your order is on its way. Any unused memorial material will be returned safely along with your completed jewelry.

For more information, please consult the FAQ section or feel free to reach out directly with any questions.